Exchanges, returns, or workshop cancellations. Not satisfied with your purchase? You can let us know within 14 days by email. We'll make sure you're satisfied. Returns are not free unless it's a warranty claim. If you decide to cancel a workshop after booking, you'll be charged 50% of the cost. It's possible to reschedule your booking to a different date. Cancellations within 24 hours of the start date will be charged the full cost, and rescheduling is not possible.